Reviews and Testimonials
Google+ Reviews
As of April 2013, we're rated 25 out of 30 between 25 reviews.
JD is the best auto service place I have ever seen in my life. JD diagnoses each problem, shows us the failed parts, tells us what he needs to do and then proceeds to fix the car. Each time he fixed our car, he performed extra work for absolutely nothing. The final bill is always very reasonable and affordable. He demonstrates terrific professionalism and has a great rapport with his customers. He knows me by name. I appreciate all that he does. I suggest everyone brings their vehicle to John. I trust him more than anyone else. He treats my car as his own.
Henry Allen Jr
Excellent
Gotta say folks, it's rare for a man to fall in love with a garage but in my view JD Auto Center is the Sophia Loren of automotive repair. I don't know how they are as a gas station but as an automotive REPAIR center they are great. They were recommended to me last fall by friends in the area and I drove over two hours just to have them evaluate, diagnose and fix a problem with my engine which was preventing me from passing inspection. Please note that my regular mechanics and the mechanics at big names like Monroe, Jiffy Lube and Cole - while they diagnosed my problem - could offer no solution other than $1000 worth of new parts and repair. The staff at JD were sharp, smart, and helpful. They thought outside the box and for less than $50 I had my solution. I appreciate their professionalism, knowledge and expertise and I would use them again in a heartbeat. Plus their waiting room is nicer than most hotel lobby's!
will coons
Excellent
Bait and switch! They say "the lowest gas price in town", but read the fine print "cash and self service". If you didn't see this, and pulled over to the wrong gas pumps, they will pump it for you at 15-20% higher price.
Yanqiu Yuan
Poor to fair
These guys are the best -not just saying that. I needed brake work, a leak fixed and a general 50k checkup. I originally planned on going with a dealer service center, assuming they'd know the leak issue right away; nope. They told me it would run $150 just for them to diagnose! I ended up choosing JD's based on their solid reviews as I was new to Jamaica Plain and didn't know anyone to ask. I am so glad I found these guys!
John and his team fixed my leak (no diagnosis fee) and physically brought me under lift to show me which parts of my brakes needed to be replaced. They could have just said I needed all new brakes, but they didn't. They only replaced the parts that NEEDED to go. Also, they did a full inspection and told me everything else was good, didn't try to up-sell me on anything. Oh ya, and they balanced my tires because John felt they could use that -on the house.
Beyond being honorable, they were very friendly and had everything done in less than 24 hours- John even had one of his guys give me a ride to and from my apartment when work was being done. All of that and great prices. If you can go here, and don't -- you're an idiot.
Adam LaCourse
Excellent
Friendly, fast and fantastic service. I visited this shop because my VW needed an inspection, along with new tail/headlight bulbs and new wiper blades. I was in and out within twenty minutes! The staff were incredibly helpful and efficient, the shop is clean, and the price was incredibly reasonable. Couldn't have been more satisfied or pleased with this autobody station and would recommend to everyone!
A Google User
Excellent
These guys go above & beyond every time I bring my car in. I've used them for a couple of years now & they are the best. Whether it is a new set of tires or a simple oil change or inspection, their service is top quality, at very reasonable cost, and super friendly delivery. They make me feel like family. I don't trust my car to anyone else.
A Google User
Excellent
My family and I have been taking our cars here for years and have always received excellent service. John is a good neighbor and friend, scrupulously honest and thorough. They've even dropped me back at home when it's been too hot to walk! I really can't say enough good things, leave your car in their hands with confidence!
A Google User
Excellent
This is a scam. They have a big sign that advertises regular at $3.79 ("cash, self serve" in tiny print). There is no full-service price on the sign. As I fill the tank myself, the attendant grabs the nozzle out of my hand and takes over after I have put in a few gallons. I am then charged the full-serve price of $4.55 . . . . . . . . . . . . $11.00 more than the self-service price for 18 gallons.
I complained to the owner, and he made some lame excuse about how many of his customers like the full-serve at that price. ( $4.55 could be the most expensive price in town for regular at this date).
I insisted on being charged the advertised $3.79. No doubt worried about being reported to the attorney general's office, he did refund the 11 bucks.
Beware of this place!
A Google User
Poor to fair
The best, hands down. I refuse to take my car anywhere else. I have saved a great deal of money here because of their honesty and extremely low labor costs compared to anywhere else in town. I trust them entirely and I know when I drop my car off for a repair, the problem (and only the problem!) will be fixed, they won't try to sell you on anything else. I am always greeted with a smile from everyone who works at JD Auto Center. Their waiting room inside was recently beautifully renovated and it makes the customer feel very comfortable if a wait is required. JD Auto Center has helped me with car problems in urgent situations and their service is unparalleled. Thank you for everything!
A Google User
Excellent
I have been at John's shop multiple times. Minor fixes, maintenance, major repairs. Every time they come up with outstanding service. The mechanics or shop owner will give you a call and tell you about the issue, pricing involved and how soon the car will be done. Best part about their service is that when you pick up the car they will discuss in details the repairs and show the parts that they replaced.
Liked: Outstanding service., Pleasant staff
A Google User
Excellent
John and Kosta are a father-son team. Doug has worked there for twenty-odd years. All of them take a long time to explain everything and try to avoid unnecessary expenses. I've had fantastic experiences with them over the last year or so and won't take my car anywhere else now!
A Google User
Excellent
Love these guys...knowledgeable, friendly, and most importantly, FAIR-MINDED. I'd recommend John and his team to anyone in the area. They take real pride in their work and have earned my trust over the years.
A Google User
Excellent
These guys do an awesome job!! I'm very happy I went to that place. They did an awesome job fixing my old car in no time and made me a fair price! I would recommend this place to everyone and would definitly go back if I have a problem with my car!
A Google User
Excellent
First off in response to the most recent review by JazzGirl, you can see her other comments on Yelp and Yahoo, and she feels she was "taken advantage of". The service person assumes you know what pump you are pulling into...they are not taking advantage of anyone, especially JD.Autocenter. In all "honesty" JazzGirl should take her comment down.
My mom has brought her car to JD for years, and I have recently begun to, and I must say I see why my mother trusts them. I can with full confidence have my girlfriend walk in there and know they won't take advantage of her either. JD will save money in repairs and do it right the first time! They not only fix the problem at hand, but they also do little things that they dont have to, like change burned out light bulbs, or replace a bent dipstick. THEY CARE! I was just there last weekend getting my car inspected and there was a priest there getting his car done! Talk about credibility booster! Try them once for any repair, you will never go anywhere else.
A Google User
Excellent
John Douro and his staff are real class acts. Not only do they provide honest and amazing service, but they really take the time to get to know you. All facets of their business are wonderful from prices to incredible customer service and attention to detail. Today John taught me and my girlfriend about all ratings/treadware/information on tires so that we would be fully prepared for our future automotive needs without breaking the bank. They give it to you straight here, no run around or attempts to make extra bucks off you. They don't run unnecessary tests or diagnostics in order to over bill. I've never experienced anything quite like this in relation to my auto repair. I look forward to a long-lasting relationship and would give more than 5 star ratings if it was possible
A Google User
Excellent
I love this place. The owner John and the mechanic Doug are very knowledgeable. I brought my car in when the check engine light was on. They put a lot of labor into it and didn't charge me much at all. They explained the problem thoroughly and gave me options if it happens again. Would highly recommend this place as I have been scammed by dealerships too many times.
A Google User
Excellent
JD Auto is the only place my husband and I will take our cars for maintenance and repair. They are trustworthy and fair; their work is superb. John and his staff take the time to explain the issues with our cars before performing any repair work. We highly recommend JD auto to "fill up" and to trust our cars and safety in their capable hands! Deb and Rich
A Google User
Excellent
BAD NEWS. This place has big signs around about "cheapest gas in town" etc. but if you happen to drive up to the full service tanks WATCH OUT. They charged me $3.75 a gallon on Monday, January 31st, 2011 but I had no idea that the price was so MUCH HIGHER than their self service gas until then gave me the charge receipt. I was LIVID. I WILL NEVER GO THERE AGAIN. THERE WERE NO SIGNS ABOUT THIS CHARGE.
A Google User
Poor to fair
Good people, great service. I can always count on JD for honest advice and expert care care. I will not go anywhere else.
A Google User
Excellent
I've used them for 8 years now with four different cars and been very pleased. They diagnose and fix problems the first time around. Their rates are reasonable and they offer helpful advice without pushing things that you do not need. The owner and the shop manager are always around and take pride in their work. Convenient for state inspections, too.
A Google User
Excellent
I recently had to take my car in for the inspection and also to get new tires. I'm new to Boston, and was worried about going to someone I didn't know. A friend recommended JD Auto Center to me, and I am glad he did. I was really impressed with the service, the price, and the over all customer service. They showed me my old tires, and also the new ones, explained the tire ratings, and broke down the price for me. I will definitely go back, and would highly recommend them to others.
A Google User
Very good
Twice these guys have come through for me big time. About two and a half years ago, they replaced my front struts for about $200 less than what the dealership would have charged. I just brought my car back today to have them look at another issue. The dealership wanted to do the repair for $1300 and said my car wouldn't pass inspection without it. John & Doug advised against the repair because it's expensive and not really a safety hazard. They didn't charge me a dime for the labor to check out the issue and passed my car's inspection no problem. When i brought it in, Doug said to me, "Hey didn't we change the struts on that car a while back?" They remember every car that comes into their lot - shows they really car about their customers.
A Google User
Excellent
I have been a loyal customer for two years. I was referred by friends who live across the street, and now I have referred several other friends. I live by the airport, but make the journey for repairs because John and Doug are professional, reliable, trustworthy and fast; my car is usually ready by the end of the day. I own a 1985 Volvo and a 1997 Toyota. When I bought the Volvo I asked John and Doug to make an assessment and prioritize repairs with my small budget; it's in excellent shape right now and I'm confident to drive my wife and newborn everywhere in it.
A Google User
Excellent
I recently got an inspection done here and they said that the wipers needed to be replaced. That was probably the most I have ever paid for a set of wipers! My fault actually. My wife later told me that she had tires replaced there - for around $120 bucks/tire (incl labor). I called a car dealership on VFW and they actually charge $95 (incl. labor) for the same set of tires. Extremely friendly folks though. But, definitely shop around before heading to this place.
A Google User
Poor to fair
Love these guys. John the owner, Doug the manager... they'll treat you right..no b.s.-ing around. My hubby and I don't have a lot of dough.so we tell them - "We need the car ready for taking the baby home from the hospital." and they'll fix it up just as we need it.
A Google User
Excellent